Browse Our FAQs

Do you have a question concerning our removal and storage services? You will find the answers on this frequently asked question page. Check it out now.

Are you curious about what services Wild and Lye offers? Maybe you want to know more about our staff? We have compiled a collection of the most frequently asked questions amongst our client base. Below you will find the answers to those questions and more.

Since Wild and Lye was established in 1990, it is safe to say that we have a wide array of knowledge to share, which is why our team of professionals provided the answers. Click on the question below, and the answer will appear below the question.

At Wild and Lye, we aim to provide you with information to make the right decision for yourself. Whether you are moving homes, commercial properties or wanting a safe and secure place to store your goods, our frequently asked questions aim to address the most common concerns regarding these topics.

If your question is not answered in the below frequently asked questions, you can contact a member of the Wild and Lye team, and we will help answer any relevant questions. Until then, check through our collection, frequently asked questions and see what information you can find.

Wild and Lye are always happy to help.

What are your opening hours?

Our office hours are 8 am – 4 pm Monday to Friday. Our crews start at 8am and work through the day as necessary usually Until 5 pm

When do we pay for the removal service ?

We require payment to be made in full on or before the removal date

When are storage payments due?

Storage is charged weekly and invoiced every 4 weeks payment is due Within 7 days of invoice date and we ask that a standing order is set up 4 weekly

Can you price for removals over the phone ?

Ideally, we like to visit your property to see what the move entails (there is no charge for this service) but if this isn’t possible we can supply a Distance Quote Form by email for you to complete and return to us.

Do you use Agency Staff ?

No our staff are all full time, fully trained in house or by Training Centres.

Do you offer a packing service?

We can offer a full packing service or a china & glass or for you to pack Yourself but we can accommodate any needs and will discuss this with You.

Do you charge for boxes & packing materials ?

All boxes and packing materials are supplied free of charge we do make a Note of packing boxes used and once unpacking is completed by yourself We will arrange to collect these from you as all materials are reused until they are eventually recycled.

Can we view your warehouse ?

Our warehouse is available for you to view at anytime during office hours by prior appointment.

What size are your containers ?

Our containers are standard removal industry size approximately 7ft x 7ft x 6ft.

Once items are in store are they accessible ?

We offer containerised storage and these aren’t accessible but if there is An urgent requirement then we can offer this at a cost per container

Do you offer self storage ?

We do have a number of Shipping Containers which are outside of our Warehouse where the customer is given a key and can have access to their container between the hours of 8 am – 6 pm Monday to Friday and weekends by arrangement.

What is Regular Liability Insurance Cover ?

We offer Regular Liability at an extra cost should your own household Policy not cover you for Transit Insurance.

What are the size of your vehicles ?

We have a fleet of vehicles ranging from 3.5T through to 18T Pantechnican

What about parking on the day of removal ?

Ideally we ask that the customer can make space for the removal Vehicle on the day of the move but if not local councils can be Contacted to arrange parking restrictions.